1. General Provisions

1.1. The owner of the online store www.vitateka.ee (hereinafter “Vitateka online store”) is Vitateka OÜ
Registration code: 12779903
Legal address: Mõisa tee 5, Kostivere alevik, 74204 Jõelähtme vald, Harju maakond

2. Scope of the Sales Agreement, Product Information and Pricing

2.1. The sales terms apply when purchasing products in the Vitateka online store.
2.2. All prices are quoted in euros and include value added tax (24 %). A shipping fee is added to the product price.
2.3. The shipping fee is automatically calculated based on the buyer’s location and chosen delivery method; it is displayed during checkout.
2.4. Product information is provided next to each product. The manufacturer is responsible for the accuracy of technical data; Vitateka online store is not liable for any inaccuracies.
2.5. Product images are for illustrative purposes only and may not fully represent the actual appearance.

3. Order Placement

3.1. To place an order:

• Add desired products to the shopping cart.
• Enter the required contact details.
• Select a delivery method.
• The system will display the total amount due.

3.2. You can pay by:

• Bank link (Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay, Revolut)
• Visa/Mastercard
• Apple Pay
• Google Pay
• Installment plan (Indivy, Indivy 3, Liisi ID)

The payment intermediary is Maksekeskus AS. Payments are processed in the secure environment of your bank or Maksekeskus AS; Vitateka OÜ has no access to customers’ payment data.
Important: after completing the payment, please click “Return to seller” to confirm your order.

3.3. The sales agreement is deemed concluded once the full amount is credited to Vitateka OÜ’s bank account.
3.4. Orders are processed on business days (Mon–Fri) from 8:00 to 16:30.

4. Delivery and Pickup

4.1. Delivery options:

• Delivery to the Vitateka store in T1
• Delivery to parcel lockers (Omniva, Unisend, Itella, DPD)

4.2. The buyer bears the shipping cost; details are shown when selecting the delivery method.
4.3. Standard delivery takes up to 5 business days; during promotions, up to 7 business days.
4.4. Vitateka OÜ may extend the delivery deadline with prior notice to the customer.
4.5. The customer is notified by phone or email when the order is ready.

5. Right of Withdrawal (Order Cancellation)

5.1. Individual customers may withdraw from the agreement within 14 days of receiving the goods.
5.2. The right of withdrawal does not apply to legal entities.
5.3. Food products are non‑returnable; other items are accepted for return only in undamaged, unopened original packaging.
5.4. To initiate a return, submit a withdrawal request form available on the website.
5.5. Return shipping costs are borne by the customer, except when the product does not correspond to the order or is defective.
5.6. Returns are processed within 14 days of Vitateka OÜ receiving the returned goods or proof of dispatch to the carrier.

6. Personal Data Processing and Direct Marketing

6.1. Personal data (name, address, email, phone) are used solely to process orders and arrange delivery.
6.2. Data are passed to carriers for delivery purposes.
6.3. Newsletters and promotional emails are sent only with the customer’s consent.
6.4. You can unsubscribe at any time by following the instructions in the email or by contacting [email protected].

7. Dispute Resolution

7.1. Claims should be submitted in writing to [email protected].
7.2. If a dispute cannot be resolved through negotiations, the customer may turn to the Estonian Consumer Disputes Committee or the EU Online Dispute Resolution platform.
7.3. Both parties are liable for breaches of these terms under the laws of the Republic of Estonia.
7.4. Vitateka OÜ is not responsible for delays or damages caused by force majeure.