Terms of Sale

Online store vitateka.ee · Vitateka OÜ
Last updated: 10.05.2026

1. General provisions

1.1. The owner of the online store vitateka.ee (hereinafter — the "Online store") is Vitateka OÜ.

• Registration code: 12779903
• KMKR/VAT: EE101830894
• Registered address: Mõisa tee 5, Kostivere alevik, 74204 Jõelähtme vald, Harju maakond, Estonia
• Tel.: +372 5804 2133
• E-mail (orders): [email protected]
• E-mail (general enquiries): [email protected]

1.2. These terms govern the sale of goods through the Online store and apply to all orders.

1.3. The buyer may be a natural or legal person. Consumer rights apply only to natural persons within the meaning of consumer protection legislation.

1.4. By placing an order, the buyer confirms that they have read and accept these terms.

1.5. The seller is entitled to amend these terms. The terms in force at the time the order is placed apply to that order.

1.6. After an order is placed, the seller sends a confirmation to the contact address provided by the buyer.

2. Product information, price and availability

2.1. Product information is provided on the basis of data from manufacturers, suppliers and other sources. The seller takes reasonable measures to keep it up to date.

2.2. Before placing an order, the buyer is obliged to read the product characteristics, composition, instructions, expiry date and warnings.

2.3. Essential information is provided in Estonian to the extent required by law.

2.4. All prices are stated in euros and include value added tax (VAT) where applicable.

2.5. The VAT rate may depend on the country of delivery and EU rules (including OSS).

2.6. The total cost of the order, including delivery and taxes, is displayed before confirmation.

2.7. The delivery cost is calculated automatically depending on the order parameters.

2.8. Product images are for illustrative purposes only.

2.9. If a product is unavailable, the seller offers a replacement, an amendment to the order or a refund.

2.10. Promo codes do not apply to discounted goods unless otherwise stated.

3. Placing an order and payment

3.1. To place an order, the buyer:

• adds products to the cart;
• enters their contact details;
• selects a delivery method;
• selects a payment method;
• confirms and pays for the order.

3.2. Confirmation of the order entails an obligation to pay.

3.3. Payment methods depend on the country and the payment provider.

3.4. Payment is made through payment intermediaries (including Maksekeskus AS, PayPal, etc.).

3.5. The seller does not have access to the buyer's payment data.

3.6. The contract is deemed concluded once payment has been received or confirmed by the payment provider.

3.7. Orders are processed on business days from 08:00 to 16:30.

4. Delivery, receipt of goods and order storage

4.1. The following delivery methods are available: self-collection, pick-up points, courier and international delivery.

4.2. The delivery method, time and cost are displayed before payment.

4.3. The standard order processing time is up to 5 business days, unless otherwise stated.

4.4. The maximum order fulfilment time is up to 30 calendar days, unless otherwise agreed.

Order storage

4.5. After being notified that the order is ready, the buyer is obliged to collect the goods within 14 calendar days.

4.6. After 14 days have elapsed, the seller is entitled to send a reminder about the need to collect the order.

4.7. If the order is not collected within 30 calendar days from the notification of readiness, the seller is entitled to:

• cancel the order;
• release the reservation of the goods;
• return the goods to stock;
• put the goods up for sale again.

4.8. The consequences of cancelling an order due to non-collection are governed by the legislation of the Republic of Estonia.

4.9. The buyer is obliged to ensure the accuracy of their contact details and the availability of notifications.

4.10. In the event of an order being returned due to non-collection, the seller is entitled to offer re-delivery at the buyer's expense.

4.11. For promotional and perishable goods, it is recommended to collect the order as soon as possible.

5. Right of withdrawal and returns

5.1. The right of withdrawal applies to goods purchased in the Online store, as such a contract is concluded at a distance.

5.2. The consumer is entitled to withdraw from the contract within 14 calendar days of receiving the goods, without giving a reason.

5.3. In the case of partial delivery, the period is calculated from receipt of the last part.

5.4. Collecting an order placed in the Online store in person, at a pick-up point or at the seller's shop, does not remove the right of withdrawal.

5.5. The right of withdrawal may be exercised provided the goods are unopened and unused: the factory packaging, film, seal and protective membrane are intact and the saleable appearance and completeness of the goods are preserved.

5.6. The right of withdrawal does not apply to legal persons, unless otherwise agreed.

5.7. The right of withdrawal does not apply to goods specified by law, including:

• the supply of goods which are liable to deteriorate or expire rapidly;
• the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• the supply of goods made to the consumer's specifications or clearly personalised.

5.8. If the goods have been used beyond what is necessary to verify their nature, characteristics and functioning, the refund amount may be reduced by the corresponding decrease in the value of the goods.

5.9. The direct cost of returning the goods is borne by the buyer, unless the goods are defective or were supplied in error.

5.10. The seller refunds the full amount paid, including the delivery cost paid by the buyer at the rate of the seller's standard delivery. A surcharge for a delivery method more expensive than the standard one is not refunded.

5.11. The refund is made within 14 calendar days of receiving the withdrawal statement, using the same payment method. The seller is entitled to withhold the refund until the goods have been returned or until the buyer supplies proof of their dispatch, whichever occurs first.

5.12. Goods purchased in the seller's retail shop are not covered by the 14-day right of withdrawal, as such a contract is not concluded at a distance. Goods of proper quality bought in the retail shop are not exchanged and not returned.

5.13. Clause 5.12 does not affect the buyer's rights in respect of defective, damaged, expired or incorrectly supplied goods, which apply regardless of where the goods were purchased and are governed by section 6.

6. Complaints and liability

6.1. Complaints are to be sent to [email protected].

6.2. A response is provided within 15 calendar days.

6.3. The period for submitting claims is up to 2 years.

6.4. The seller is not liable for:

• improper use of the goods;
• breach of storage conditions after handover;
• the actions of third parties;
• force majeure.

7. Personal data

7.1. Data is used for processing orders, delivery and accounting.

7.2. Data is transferred only within the scope of performing the contract.

7.3. Marketing is carried out only with the buyer's consent.

8. Dispute resolution

8.1. Disputes are resolved through negotiation.

8.2. If a settlement cannot be reached, the buyer is entitled to apply to the Consumer Disputes Committee of Estonia.

8.3. The legislation of the Republic of Estonia applies.

9. Final provisions

9.1. By placing an order, the buyer confirms their agreement with these terms.

9.2. If the buyer does not agree with these terms, the order should not be placed.