How to place an order at the Vitateka.ee online store?

At the Vitateka.ee online store, you can place an order using a mobile phone, tablet or computer.

Creating an account is not mandatory: you can also place an order as a guest. To earn and use bonus points, however, you will need to log in to your account or register.

Placing an order on a mobile phone

1. Find the right product

Open the Vitateka.ee online store and find the product you want in one of the following ways:

• use the search at the top of the page;
• open the categories menu;
• choose a suitable brand;
• browse the special offers or popular products.

To open the product page, tap the product image or name. On the product page you can review the product description, composition, directions for use, price and availability.

2. Add the product to the cart

On the product page, tap the “Add to cart” button.

After adding the product, tap the cart icon in the top right corner of the screen.

A small cart window will open, where you can:

• change the product quantity;
• remove the product from the cart;
• open the full cart page;
• proceed straight to placing the order.

Opening the separate cart page is not mandatory. If the products and their quantities are correct, tap the “Place order” button straight away.

3. Enter your contact details and address

On the checkout page, fill in all the required fields:

• email address;
• first name;
• last name;
• country;
• city;
• postcode;
• mobile phone number;
• delivery address, if the selected delivery method requires it.

Filling in the “Company” field is not mandatory.

Please enter valid contact details. The order confirmation will be sent to your email address, and your phone number will be used to send delivery-related notifications.

If you already have a Vitateka account, you can log in to it. For a standard order, however, registration is not mandatory.

4. Choose a delivery method

Choose the order collection method that suits you.

Depending on the delivery country, the following may be available:

• Omniva;
• DPD;
• Smartpost;
• Unisend;
• courier delivery;
• collection from the store;
• other available delivery methods.

Delivery to a parcel locker

If you choose delivery to a parcel locker, after selecting the transport company you also need to specify a particular parcel locker.

To do this:

1. Choose Smartpost Parcel, DPD Parcel, Omniva Parcel or another available parcel locker delivery method.
2. Tap the parcel locker selection field.
3. Choose the right city and a particular parcel locker.

Without selecting a particular parcel locker, it is not possible to complete the order.

Courier delivery

If you choose courier delivery, carefully check the delivery address:

• street and house number;
• flat number, if applicable;
• city;
• postcode;
• country.

5. Choose a payment method

In the “Payment method” section, choose one of the available payment options.

Paying via Maksekeskus

If you choose Maksekeskus:

1. Select Maksekeskus as the payment method.
2. Choose your country.
3. Choose the bank through which you want to pay.

The list may include, for example, Swedbank, SEB, LHV, Luminor, Coop Pank, Citadele, Revolut, Paysera, Wise, N26 and other banks.

After choosing a bank, scroll down the page and tap the “Place order” button on the main page. You will then be redirected to the selected bank’s page, where you can confirm the payment.

Paying by bank card

To pay by bank card, choose the Visa / Mastercard payment method.

Then scroll down the page and tap the “Place order” button. Follow the instructions shown on the payment service page.

Depending on your device and bank card, it may also be possible to pay via Google Pay or Apple Pay.

Paying via PayPal

If you want to pay via PayPal:

1. Choose PayPal Express Checkout.
2. Confirm that you have read and agree to the terms of sale, payment and delivery.
3. Tap the yellow PayPal button located below the selected payment method.

When PayPal is selected, a separate yellow PayPal button is used to continue the order.

6. Enter a discount code

The field for entering a discount code is located below the payment methods.

Tap the “Apply discount code” text, enter the discount code and confirm its use.

After applying the code, check whether the order total has changed.

The discount code may not apply to products that are already on sale, nor to products or categories that are not covered by the terms of the relevant campaign.

7. Check the order summary

In the “Order summary” section, check the following details:

• the selected products;
• the quantity of each product;
• the cost of the products;
• the delivery cost;
• the applied discount;
• the tax amount;
• the order total.

If necessary, product quantities can also be changed in the order summary.

8. Confirm the order

Before completing the order, tick the box: “I have read and agree to the terms of sale, payment and delivery.”

What happens next depends on the payment method you chose:

• when paying via Maksekeskus or by bank card, tap the green “Place order” button at the bottom of the page;
• when paying via PayPal, tap the yellow PayPal button below the payment method.

Do not close the page while the payment is being made. After completing the payment, wait until you are automatically redirected back to the Vitateka.ee online store.

Placing an order on a computer

On a computer, the checkout process is almost the same as on a mobile phone. Mainly the layout of the elements on the page differs.

1. Find the right product

Open the Vitateka.ee online store in your web browser. To find a product, you can use:

• the search bar;
• the product catalogue;
• the categories;
• the list of brands;
• the special offers and promotions sections.

To open the product page, click the product name or image.

2. Add the product to the cart

On the product page, click the “Add to cart” button.

After adding the product, click the cart icon in the top right corner of the web page. In the window that opens, you can:

• check the selected products;
• change the product quantities;
• remove any products you don’t need;
• open the full cart page;
• proceed straight to placing the order.

Opening the separate cart page is not mandatory.

3. Enter your contact details

Enter the following details:

• email address;
• first name;
• last name;
• phone number;
• country;
• city;
• postcode;
• delivery address, if required.

The order can also be placed without registering.

4. Choose a delivery method

Choose a parcel locker, courier delivery, collection from the store or another available delivery method.

When choosing parcel locker delivery, be sure to select a particular parcel locker from the list. In the case of courier delivery, check the recipient’s full address.

5. Choose a payment method

On a computer, the same conditions apply:

• when choosing Maksekeskus, you need to select your country and bank;
• when paying by bank card, you need to choose Visa / Mastercard;
• when paying via PayPal, you need to use the separate yellow PayPal button.

6. Enter a discount code

Open the “Apply discount code” section below the payment methods. Enter the discount code and confirm its use. Then check whether the order total has changed.

7. Check the order

In the order summary, check:

• the products;
• the product quantities;
• the delivery method;
• the selected parcel locker or delivery address;
• the delivery cost;
• the applied discount;
• the order total.

Depending on the size of the browser window, the order summary may be located to the right of the form or below it.

8. Complete the checkout

Confirm that you have read and agree to the terms of sale, payment and delivery. Then:

• when paying via Maksekeskus or by bank card, tap the “Place order” button;
• when paying via PayPal, tap the yellow PayPal button.

Complete the payment and wait until you are redirected back to the Vitateka.ee online store.

How do you know whether the order was placed successfully?

The order has been placed successfully if:

• after the payment, an order confirmation page appeared on the screen;
• an order number was assigned to the order;
• an order confirmation was sent to your email address.

If the confirmation email has not arrived, also check your “Spam”, “Promotions” or “Junk” folders.

If money has been taken from your account but no order confirmation appeared, do not place a new order right away. First check your email and, if you have an account, your order history, and then contact Vitateka customer support.

Why might there be several orders in the order history?

Each payment attempt creates a new order record in the system. If the payment only succeeded, for example, on the third attempt, there may be three separate orders in your account or order history. There is no need to worry about this.

Unsuccessful orders do not need to be paid for again. The order that has been paid for successfully is the one sent for processing.

Sometimes the system may send automatic payment reminders for unpaid orders. If you have already successfully paid for one order and received a payment confirmation, you can ignore the payment reminders for the remaining orders.

Before making a new payment attempt, check:

• whether you received an order confirmation by email;
• whether money was taken from your bank account or card;
• whether the successfully paid order is visible in your account’s order history.

If you are not sure whether the payment succeeded, do not pay for the order again. Contact Vitateka customer support and provide the email address used when placing the order.

What to check before confirming the order?

Before placing the order, make sure that you have correctly entered:

• email address;
• phone number;
• first and last name;
• country and city;
• delivery address;
• selected parcel locker;
• delivery method;
• payment method;
• product quantities;
• the order total.

After the order has been sent for picking, it may no longer be possible to change the contents of the order, the delivery address or the selected parcel locker.