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Useful information for new Vitateka customers
Do I need to register to place an order at Vitateka?
No, registration is not required. If you want to place an order without creating an account, at checkout it is enough to enter your email and leave the password field empty. In that case the order will be placed as a guest order.
Can I place an order without creating an account?Yes, you can. But even with a guest order you need to provide the basic details for delivery and contact: email, address, parcel machine or other necessary information. Without this information we will not be able to process and ship your order.
How do I know that the order on the site was placed correctly?After the order is placed successfully, you will be taken to a confirmation page stating that your order has been placed correctly. This means the order has been submitted to the system.
What happens after an order is placed?After it is placed, the order goes into the list for assembly. When we start processing it, you receive an email letting you know that the order is being assembled. After it is shipped, we additionally send an email with the order information and a tracking number.
How will I know that my order has been accepted for processing?Once the order has been placed and processing has begun, you will receive a notification by email. That is why it is important to provide a valid email when making a purchase.
Where can I see the main purchase terms at Vitateka?You can view the main purchase terms on the terms of sale page: https://vitateka.ee/en/terms_of_sale.
Can I trust the Vitateka store on my first order?Yes, of course. We openly publish information about the company, the purchase terms and the main service sections, so that it is easier for customers to place their first order calmly and confidently.
How can I verify the company's information before buying?You can verify the company's information through the publicly available registration data, for example here: https://www.teatmik.ee/et/personlegal/12779903-Vitateka-O%C3%9C.
Where can I see the delivery, payment and returns terms?This information is published and gradually expanded in our knowledge base. The main terms can also be found in the relevant sections of the site.
What should I do if I am ordering for the first time and am not sure I did everything right?If you are placing an order for the first time and want to make sure everything is filled in correctly, write to us in the chat on the site or by email. We will check and confirm that the order has been placed correctly.
How do I know that the payment went through successfully?After a successful payment you will receive an email with the invoice. If you placed the order through an account, the order status in your personal account will change to a status confirming that the payment has been received.
Where will I get the order confirmation?You will receive the order confirmation by email. If the order was placed through an account, the information will also be available in your personal account.
What should I do if the order confirmation email did not arrive?First check your "Spam" folder. If the email is not there either, write to us by email: [email protected].
Can I change an order after it has been placed?Unfortunately, an order that has already been placed cannot be changed. However, you can place a new order, and we will do our best to combine the shipment. In such cases we may offer free delivery and send the items in a single parcel.
How can I contact you if I still have questions before buying?If you still have questions before placing an order, write to us in the chat on the site or by email: [email protected].